Returns
We want you to LOVE your purchase! We will happily accept returns postmarked within 10 days of purchase on unworn, new products with tags attached for store credit. Shoes must be unworn and in their original box. Accessories, trunk show items, and sale items are final sale. Customers are responsible for the cost of shipping on all returns unless otherwise indicated. All Monkee’s boutiques are independently owned and operated, so we can only accept returns on purchases from this store location.
As a small business, we can not accommodate every return but we will be reasonable. Please contact us directly with any questions or concerns.
Return shipping address:
2771 S. Church Street,
Burlington, NC 27215
TO MAKE A RETURN
If you need to return an item, simply login to your account at account.monkeesofburlington.com, view the order under the Orders tab and click the Return Request button. We'll notify you via e-mail of your refund once we've received and processed the returned item. Customers are responsible for the cost of shipping on all returns. Monkee’s of Burlington is not responsible for packages lost or stolen in transit.
Shipping
STANDARD SHIPPING
We offer shipping within the U.S. for a flat rate fee of $10, unless otherwise indicated. Orders over $250 qualify for free shipping. When your order ships, you will receive an email with tracking information. We are not responsible for delayed delivery, lost or stolen packages.
Any order that was shipped for free and is later returned, will be subject to a $5 shipping charge taken from the refund amount to cover the original cost of shipping.
Pickup option also available.
Ship From Address
2771 S. Church Street, Burlington, NC 27215
Expedited Shipping
We offer expedited two day shipping within the U.S for a flat rate fee of $20. Please select expedited shipping at checkout.
No Overnight Shipping is offered at this time.
Not all of our inventory is sold online due to vendor restrictions.
QUESTIONS ABOUT SHIPPING?
shop@monkeesofburlington.com
(336) 270-3365